Important information for all members who use a
GLOBAL PAYMENT™ Mastercard® card. 


Your GLOBAL PAYMENT Mastercard card will no longer work effective May 29, 2019.

Your credit union account will not change and will continue to be accessible using your debit card and online banking.

We appreciate that this change is likely unexpected, and we will do everything we can to support you through the process. We’ve captured some of the top Frequently Asked Questions below and would be happy to connect with you to answer any additional questions you may have. 

When will my GLOBAL PAYMENT Mastercard card stop working?

The card will no longer work as of May 29, 2019.  Full access to your credit union account and funds will remain accessible through debit, in branch and online.

How will I access my credit union account after May 29, 2019?

Your credit union account will continue to work the same as it does today.  You can access your funds in branch, online or through an ATM using your credit union debit card.

What if I don’t have/or can’t find my debit card?

We can set up a new debit card instantly in branch. Please contact or visit your nearest branch to get started.

What about my existing pre-authorized payments on my GLOBAL PAYMENT Mastercard?

If you have pre-authorized payments set up on your GLOBAL PAYMENT Mastercard  you will need to contact the business debiting your account directly to make alternative payment arrangements before May 29, 2019.

You can either switch the payments to a credit card, or set up pre-authorized payments directly from your credit union account.

If you have pre-authorized payments set up directly to your credit union account, no action is required.

Why is this happening?

We are always reviewing our product offerings to ensure we are providing our members with the best products and services. Last year, we selected a new cooperative partner for our credit card product line with the intent to develop a successor to the GLOBAL PAYMENT Mastercard card program.

Unfortunately, we are unable to offer a replacement  GLOBAL PAYMENT™ Mastercard® program  with our new partner organization.

With that in mind, we will continue to review new solutions to improve our payment offerings as they become available.

If I earn CHOICE REWARDS® points on my GLOBAL PAYMENT  Mastercard card, will I continue to earn points on purchases until May 29, 2019?

Yes, you will continue to earn and accumulate CHOICE REWARDS points on eligible purchases using your existing GLOBAL PAYMENT  Mastercard product until May 29, 2019. On this date you will stop earning points.

What happens to my CHOICE REWARDS® points after May 29, 2019?

You will have until September 30, 2019 to redeem any accumulated CHOICE REWARDS points at Take this opportunity to redeem your current CHOICE REWARDS points for any upcoming flights, hotels, car rentals, or merchandise. You can see the complete online catalogue at

After September 30, 2019, any unused points will no longer be available for redemption through the CHOICE REWARDS program. Instead, you can redeem your unused points for cash directly from your credit union. Details on that process will be updated to this web page in September 2019.  

Is the credit union getting a new points program?

With the recent launch of our new credit cards, we introduced the FlexRewards program. The FlexRewards program allows credit card holders to collect points for everyday purchases. You can redeem the points on the FlexRewards’ website for merchandise, travel, events, gift cards, or cash back.

If you like collecting rewards, we have an exciting offer for you!

We’ve just introduced our new line of Collabria Mastercard® credit cards, including the World Mastercard® that lets you earn points twice as fast! Redeem points for travel, merchandise, gift cards, or even cash back. Jam packed with perks and features like price protection, and emergency health care coverage. Learn more.  

Or, choose from one of our other flexible Mastercards. From no fee and low rate to student, with or without rewards, pick the card that’s right for you.

I use my GLOBAL PAYMENT  Mastercard card to pay for online purchases, book trips, rent cars, etc.  What will I use now?

Depending on your specific need, we have other products that may work for you.

  • Purchasing Online?  Interac® Online allows you to pay for online purchases directly from your credit union account.  To confirm which online vendors accept Interac® Online and to get the full details of this product, visit our product page.
  • Need a credit (Mastercard) product?  We recently launched a new suite of personal and business credit cards.   We have a range of no fee, low rate and travel cards, as well as a new Rewards Program.  To learn more about the options, visit our card page.  You can see what works for you and even apply online. Learn more.

Not sure what’s a fit?  Connect with us and we will help you through the process to determine what product best suits your needs.

What about my travel medical insurance on my Gold GLOBAL PAYMENT Mastercardcard?

If you have travel insurance on your card and are relying on it for an upcoming trip, please be advised that effective May 29, 2019, the Inclusive Travel Medical Insurance coverage provided by TD Life Insurance Company will be terminated. If you have any questions about your Inclusive Travel Medical Insurance coverage, please call Allianz Global Assistance at 1-866-520-8827 Monday to Saturday, 8:00 am to 9:00 pm (Eastern Time). If you are travelling and require Emergency Medical Care / Treatment before May 29, 2019, please call Allianz Global Assistance at 1-519-742-9356 available collect 24/7. Emergency Medical Care / Treatment on or after May 29, 2019 will not be covered. If your trip extends beyond this date, please consider arranging for appropriate alternate coverage.

I enjoyed the peace of mind of included benefits such as travel insurance, what will I do now?

We are pleased to offer a wide selection of credit cards that offer not only travel insurance, but emergency health care coverage and mobile device insurance as well. Have a look at our Travel Rewards Gold Mastercard®, World Mastercard®, and US Dollar Mastercard® which all feature varying levels of travel insurance. If you are looking for something other than travel insurance, the Cash Back Mastercard®, Classic®, Flex Rate Mastercard® and Student Mastercard® offer mobile device protection among many other perks.

Still have questions or concerns?

Please refer to the checklist below to help ease the transition.

  • Start using your debit and/or credit card for everyday purchases.
    • If you require a new debit or credit card, visit your nearest branch to get started.
  • Update your pre-authorized payments to debit your credit card or credit union account directly.
  • Redeem your CHOICE REWARDS points by September 30, 2019. OR
    • Redeem your unused points for cash directly from your credit union after September 30, 2019.
  • Reach out to your nearest branch with any questions you may have. We’re happy to help any way we can.

We hope this information helps to clear up any questions you may have.  If you have any additional questions or would like more clarification, please contact your nearest branch to speak with us.




*CUETS Financial is a division of The Toronto-Dominion Bank. All trade-marks are the property of their respective owners. CUETS is a trade-mark of Canadian Credit Union Association, used under license. ®CHOICE REWARDS is a trademark of The Toronto-Dominion Bank.

The Collabria Mastercard is issued by Collabria Financial Services Inc. pursuant to a license from Mastercard International Incorporated. Mastercard and the Mastercard Brand Mark are registered trademarks of Mastercard International Incorporated.  Eligibility for rewards and/or account credit is subject to the terms and conditions for the Collabria FlexRewards Program.